Sunny Jar Eco Hub CIC Privacy Policy

This privacy notice tells you what to expect from us when dealing with your personal information.

Contact details

To contact us for any information regarding this privacy policy and your information, please email us on: [email protected]

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery and third party referrals:

  • Names and contact details
  • Photographs or video recordings with subject's verbal or written consent.
  • Service use history
  • Website user information (including user journeys and cookie tracking)
  • Information relating to compliments or complaints

We collect or use the following information to receive donations or funding and organise fundraising activities:

  • Names and contact details
  • Donation history

We collect or use the following personal information for service updates or marketing purposes:

  • Names and contact details
  • Marketing preferences

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details and correspondence
  • Information relating to health and safety (including incident investigation details and reports and accident book records)

Lawful bases and data protection rights

Our lawful bases for collecting or using personal information to

  • provide services and goods, including delivery and third party referrals
  • receive donations or funding and organise fundraising activities
  • service updates or marketing purposes
  • dealing with queries, complaints or claims
  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

How long we keep information

Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

For the provision of services and goods and receiving donations and fundraising, we will keep information for 7 years, in line with financial regulations.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated 10th February 2025